wtibet is committed to protecting your personal data and respecting your privacy rights. Below are the foundational principles that guide our data protection practices.
All data transmitted between your device and wtibet servers is encrypted using industry-standard SSL/TLS protocols, ensuring your personal and financial information remains secure during transit.
wtibet will never sell, rent, or lease your personal data to third parties for marketing purposes. Your information is used exclusively for account operation, compliance, and service delivery.
You have the right to request a copy of all personal data we hold about you at any time. Requests are fulfilled within 30 days in a commonly used, machine-readable format.
Subject to legal retention requirements, you may request deletion of your personal data at any time. wtibet will permanently erase your data within 60 days of account closure verification.
Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Financial transaction records are held for a minimum of 7 years per regulatory obligations.
Although wtibet operates internationally, we align our data protection practices with GDPR standards, ensuring transparency, lawful processing, and respect for user rights across all markets we serve.
Important Notice: This Privacy Policy explains how wtibet collects, uses, stores, and protects your personal data. By creating an account or using our services, you acknowledge that you have read and understood this policy. If you do not agree with our privacy practices, please discontinue use of the Platform immediately.
wtibet ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines the types of information we collect from users of our online betting and casino platform (the "Platform"), how we use that information, who we share it with, and the choices you have regarding your data.
This policy applies to all users accessing the Platform from any jurisdiction, with particular consideration for Indonesian players who represent our primary market. wtibet is committed to operating in compliance with international data protection best practices, including principles derived from the European Union's General Data Protection Regulation (GDPR), even where not strictly legally required to do so.
For questions about this Privacy Policy or to exercise your privacy rights, please contact our Data Protection Officer at [email protected].
For the purposes of data protection law, the data controller responsible for your personal information is:
wtibet
Operating under license from its jurisdiction of incorporation
Represented by its Data Protection Officer
Contact: [email protected]
The data controller is the entity that determines the purposes for which and the manner in which your personal data is processed. wtibet acts as data controller for all personal data collected through the Platform.
wtibet collects several categories of personal data to provide, maintain, and improve our services. The types of data collected depend on how you interact with the Platform.
What we collect: Full name, date of birth, email address, phone number, residential address (street, city, province, postal code), nationality, preferred username, password (stored in hashed form only).
When collected: At the time of account registration.
Purpose: To create and maintain your user account, verify your age and identity, and fulfill legal KYC (Know Your Customer) obligations.
What we collect: Bank account names and numbers, e-wallet phone numbers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts, deposit and withdrawal timestamps, payment method types (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), transaction reference numbers.
When collected: During deposit and withdrawal transactions.
Purpose: To process financial transactions, prevent fraud, fulfill anti-money-laundering (AML) obligations, and maintain financial records as required by law.
What we collect: Government-issued photo ID (KTP / Indonesian National Identity Card, passport, SIM / Indonesian driving license), proof of address documents (bank statements, utility bills dated within 3 months), selfie photos holding ID document (for enhanced verification).
When collected: During the KYC verification process, typically before your first withdrawal request.
Purpose: To comply with age verification, identity verification, and anti-fraud regulations. Documents are stored securely and accessed only by authorized compliance staff.
What we collect: Bet placement timestamps, stake amounts, bet types (single, mix parlay / accumulator, voor bola / Asian handicap), selected sports and markets (football / BRI Liga 1 / EPL / La Liga, badminton, togel draws, casino games, slots), game session durations, win/loss outcomes, bonus usage history.
When collected: Each time you place a bet, play a game, or claim a bonus.
Purpose: To settle bets, calculate winnings, enforce bonus terms, detect fraud and problem gambling patterns, and improve game offerings based on player preferences.
What we collect: IP address, device type (mobile / desktop), operating system, browser type and version, screen resolution, referral source (how you arrived at the Platform), cookie identifiers, session duration, pages visited, language preference.
When collected: Automatically logged whenever you access the Platform.
Purpose: To optimize Platform performance, troubleshoot technical issues, detect unauthorized access attempts, enforce geo-restrictions where required, and analyze usage patterns to improve user experience.
What we collect: Live chat transcripts, email correspondence, support ticket content, complaint records, phone call recordings (where explicitly notified).
When collected: When you contact customer support or submit a complaint.
Purpose: To provide customer service, resolve disputes, train support staff, and maintain records for quality assurance and regulatory compliance.
Most data we collect is provided voluntarily by you when registering or using services. Some data (such as IP address and device information) is collected automatically. You are not obligated to provide data beyond what is necessary for account creation, but failure to provide required information may prevent us from offering certain services (e.g., withdrawals require KYC completion).
wtibet processes your personal data for the following purposes:
Under GDPR-aligned principles, personal data may only be processed where there is a lawful basis. wtibet relies on the following legal bases:
| Legal Basis | Application |
|---|---|
| Contractual Necessity | Processing required to provide the services you requested when creating an account (e.g., processing bets, managing your balance, settling winnings). Without this processing, we cannot fulfill our contractual obligations to you. |
| Legal Obligation | Processing required to comply with applicable laws and regulations, including age verification, KYC/AML requirements, anti-fraud measures, tax reporting (where applicable), and responding to lawful requests from regulatory or law enforcement authorities. |
| Legitimate Interests | Processing necessary to pursue wtibet's legitimate business interests, such as preventing fraud, improving Platform security, conducting data analysis to enhance services, and enforcing our Terms. We balance these interests against your privacy rights and will not process data in a way that is intrusive or harmful to you. |
| Consent | Processing based on your explicit consent, such as receiving marketing emails, participating in optional surveys, or allowing cookies beyond those strictly necessary for Platform functionality. You may withdraw consent at any time. |
wtibet does not sell, rent, or lease your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients under strict confidentiality obligations:
To process deposits and withdrawals, we share necessary financial data with licensed payment processors and banking partners supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja transactions. These providers are bound by confidentiality agreements and process data solely for transaction execution.
Identity verification documents may be processed by third-party KYC service providers who specialize in document authentication and fraud detection. These partners operate under strict data protection agreements and are prohibited from using your data for any purpose other than identity verification on wtibet's behalf.
When you play games supplied by third-party studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft, etc.), basic session data (user ID, bet amounts, game outcomes) is shared with those providers solely to enable game functionality and ensure fair play. These providers do not receive your contact details or identity documents.
wtibet may be legally required to disclose personal data to regulatory bodies, licensing authorities, tax agencies, or law enforcement in response to lawful requests, court orders, or subpoenas. We will notify you of such disclosures unless prohibited by law.
Your data may be shared with our legal counsel, auditors, accountants, and other professional advisors where necessary to obtain advice, comply with legal obligations, or defend legal claims. All such advisors are bound by professional confidentiality obligations.
In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal data may be transferred to the acquiring entity. You will be notified of any such change in data controller and given an opportunity to exercise your rights before the transfer takes effect.
wtibet operates from outside Indonesian territory. When you use the Platform, your personal data is transferred to and processed in jurisdictions where our servers and service providers are located. These jurisdictions may not offer the same level of data protection as your country of residence.
Where data is transferred to countries without adequate data protection laws, wtibet implements appropriate safeguards including:
You may request further information about the specific safeguards applied to your data by contacting our Data Protection Officer.
wtibet employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorized access to your account.
wtibet retains personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account activity + 7 years after account closure (regulatory requirement) |
| Financial Transaction Records | 7 years from transaction date (AML and tax compliance requirement) |
| KYC Documents | 7 years after account closure (regulatory requirement) |
| Betting & Gaming Activity Logs | 5 years from bet placement (dispute resolution and audit purposes) |
| Customer Support Records | 3 years from last interaction (quality assurance and dispute resolution) |
| Marketing Consent Records | Until consent is withdrawn + 1 year (to evidence compliance) |
| Technical Logs (IP, device data) | 90 days (security monitoring), unless required longer for ongoing investigations |
Upon expiry of the relevant retention period, personal data is securely deleted or anonymized such that you can no longer be identified from it. Anonymized data may be retained indefinitely for statistical and research purposes.
Subject to applicable law, you have the following rights regarding your personal data:
You may request confirmation of whether wtibet holds personal data about you and, if so, obtain a copy of that data. Your first access request in any 12-month period is provided free of charge; subsequent requests may incur a reasonable administrative fee.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain account details (email, phone, address) directly via your account settings.
You may request deletion of your personal data where: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed.
This right is subject to legal retention obligations. Where we are required to retain data by law (e.g., financial records for 7 years), we will restrict processing instead of deletion until the retention period expires.
You may request that we temporarily restrict processing of your personal data where: (a) you contest the accuracy of the data; (b) processing is unlawful but you prefer restriction over deletion; (c) we no longer need the data but you require it to establish, exercise, or defend legal claims; or (d) you have objected to processing pending verification of our legitimate grounds.
Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format (e.g., CSV, JSON). You may also request direct transfer to another service provider where technically feasible.
You may object to processing of your personal data where such processing is based on legitimate interests or for direct marketing purposes. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal. To withdraw marketing consent, click the "unsubscribe" link in any promotional email or contact support.
To exercise any of the above rights, contact our Data Protection Officer at [email protected] with your full name, registered email address, and a description of your request. We will respond within 30 days. If we require additional information to verify your identity or clarify your request, we will notify you promptly.
wtibet uses cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device when you visit the Platform.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Note that disabling cookies may impair Platform functionality and prevent you from using certain features.
For more information on managing cookies, visit your browser's help documentation or www.allaboutcookies.org.
With your consent, wtibet may send you promotional emails about new games, bonus offers, seasonal promotions (Indonesian Independence Day on 17 August, Idul Fitri, Ramadhan bonuses), and exclusive VIP rewards. We may also display personalized recommendations based on your betting and gaming preferences.
You may opt out of marketing communications at any time by:
Note that opting out of marketing does not affect transactional communications (deposit confirmations, withdrawal notifications, security alerts, terms updates), which are necessary for account operation and will continue to be sent regardless of marketing preferences.
The Platform is intended exclusively for individuals aged 21 and over. wtibet does not knowingly collect personal data from minors. If you are under 21 years of age, you are not permitted to register for or use the Platform.
If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings generated on an underage account will be forfeited in accordance with our Terms & Conditions.
Parents and guardians who believe their child has provided personal data to wtibet should contact us immediately at [email protected].
wtibet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be notified to registered users via email at least 14 days prior to the amended policy taking effect.
The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of the Platform after any amendment takes effect constitutes acceptance of the revised Privacy Policy.
Where changes materially affect how we process your data, we may request your renewed consent where required by law. If you do not agree with the revised policy, you must discontinue use of the Platform and request account closure.
For questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact wtibet's Data Protection Officer:
If you believe wtibet has not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. In Indonesia, complaints regarding data privacy may be directed to the Ministry of Communication and Informatics (Kominfo) or other relevant regulatory bodies.
We take all privacy complaints seriously and will work with you to resolve any concerns as quickly and fairly as possible. Before escalating to a supervisory authority, we encourage you to contact us directly so we may attempt to address your issue internally.
Our Data Protection Officer and support team are available 24/7 to answer any privacy-related questions or assist with data access requests.